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Collections Specialist

Description

Uown Leasing provides Lease to Own finance arrangements to consumers through a network of independent Furniture, Bedding and Appliance stores throughout the United States. We are currently registered to provide this service in 48 states. We are committed to providing exceptional service to the Merchant Base and the Individual Consumer. This will be demonstrated through quick responses to their inquiry and questions, focus on first time call resolution and respect and fairness in the collections process.

The following traits and skills are important for success in the position:

Customer Focus

  • Take ownership of each customer while empathizing and prioritizing customer needs
  • Resolve conflicts and manage customer expectations
  • Provide appropriate solutions through relationship building
  • Communication skills

Professional Phone Etiquette

  • Effective verbal and written communication with both external and internal customers
  • Document customer account activities thoroughly and concisely
  • Engage in interactive dialogue with customers through active listening

Problem Solving Skills

  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Effectively prioritize work to ensure efficiency

Analytical Skills

  • Critical thinker and ability to exercise independent judgment
  • Accuracy and attention to detail

Technology Skills

  • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Proficient in Microsoft Office

Required Skills:

  • 2 – 5 years of collections / Sales experience (Preferable in call center environment) (This is a must)
  • Must be willing to work multiple shifts as required
  • Proficient in basic computer skills
  • High school diploma or higher
  • Strong problem solving skills
  • Must have strong communication skills; strong analytical skills; multi-tasking skills and strong organizational skills.
  • Perform this job successfully
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